Frequently Asked Questions
1) Where do I find the files for my purchase?
You will receive an email with download/access instructions.
2) My files aren’t downloading. What do I do?
- Check your internet connection
- Try a different browser
- Refresh your browser
3) I registered for an up-coming class and I haven’t received any emails. What do I do?
- You might have registered with a different email address. Please check all your email accounts and spam folders.
- If you report any TTTE emails as spam, you will NOT be able to receive emails from our system and you must sign contact us.
- Please “Safe/White List” the TTTE email address with your ISP (Internet Service provider) so you receive our emails
Tips & Tricks for Navigating the Store
1) Do you offer Access Country Pricing Adjustments?
- Yes our system is designed to automatically show you and apply country pricing adjustments to your orders.
2) How does adding products to the cart work?
- When you add a product to your cart from the Store category page, you will see a check mark indicating that product has been added to your cart and a number will appear next to the shopping cart icon, in the top right hand corner of the screen, indicating the number of items in your cart.
- When you add a product to your cart from the individual product page, you will see a green banner appear across the top of the screen indicating that the item was successfully added to your cart and a number will appear next to the shopping cart icon, in the top right hand corner of the screen, indicating the number of items in your cart.
- Click the shopping cart icon to go to cart.
3) I have an item in my cart I’d like to remove or too many of one item in my cart, what do I do?
- To remove an item completely, click the red x to the far left, in front of the item you wish to remove from your cart.
- If you wish to change the quantity of an item in your cart, click the minus button next to the quantity and then update your cart.
4) How do I check out?
- Before you click “Place Order” please be sure to check that the total amount matches what you are purchasing.
5) I purchased a Product to download. Where do I find it?
- You will receive an email with download/access instructions.
- If you do not receive an email with your download instructions, please contact us: firstname.lastname@example.org